Support & Maintenance
Fixed Computer Service is one of NEPA fastest growing and most successful IT service providers, delivering end-to-end business support solutions that span a broad spectrum of infrastructure technologies. Our end-to-end approach has allowed us to grow rapidly.
Core Business
Fixed Computer Service core business is the delivery of IT Support and all of the associated infrastructure our clients expect from a full service provider (including our Smart Cloud and networking solutions).
We operate a 24 x 7 service desk and our full time staff are backed by certified agents and contractors.
Our Expertise
Over time we have built comprehensive systems and capabilities to support the complete infrastructure needs of our clients, spanning server (both Microsoft and Linux), storage, networking (both LAN and WAN), desktop, telephony, virtualisation and a range of application delivery and support.
Our Advantages
While we offer a range of support and maintenance plans and options, we specialise in fixed price unlimited support offerings, whereby we:
Are accountable for the performance of your infrastructure
Maintain your systems in accordance with industry best practise
Provide a guarantee and an SLA against our performance
Handle all your infrastructure needs from desktop to data centre and everything in between
We provide a dedicated account manager so you receive personalised service
Provide genuinely unlimited support, both remote and on-site
Use all the skills and experience of our various departments to deliver you the best results.